Resolving Conflict

The relationship between the client and its service provider was facing escalating conflict. Both parties believed that through collaboration and teamwork they would be better able to identify and build on opportunities to increase their mutual success and improve the quality of their working relationship and services delivered. The OLM50 …

Winning the Contract

The client, a global outsourcing service provider, was losing business to its competitors that it should have been positioned to win. The client believed that with an improved understanding of the weaknesses within its proposals, it could make appropriate changes that would improve its opportunity to win a greater number …

Procuring the Services

More than eight public sector organizations had requirements to successfully procure long-term (5 to 10 year), $100M+ outsourced contracts. Procurement activities spanned OLM50 lifecycle phases from strategy through transition and included governance in the design. OLM50 processes and lifecycle deliverables were used for each of these initiatives. The overall procurement …

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