Dawn has successfully developed, contracted and managed IT, ITO and BPO solutions for almost five decades, and for the past 25 years has guided organizations on their outsourcing journeys leading to the implementation, management and improvement of numerous multi-million dollar outsourcing contracts.
Dawn spent almost a decade as a Partnership Executive for three different multinational IT organizations delivering multi-million dollar outsourcing contracts and services to the public sector. Subsequently, Dawn spent several years as North American Practice Lead for a global consulting organization leading advisory engagements to assess the performance and value delivered by outsourcing contracts for numerous North American companies, both public and private sector, identifying opportunities to improve outcomes and relationship health between the parties.
In 2004 Dawn established an independent outsourcing advisory consultancy (Dawn Willis & Associates Inc.), and for the past 15 years has provided outsourcing consulting and procurement expertise to government, health, pharmaceutical, IT and aerospace industries.
Dawn has developed, documented and successfully applied her own signature outsourcing methodology (OLM50) based on fifty outsourcing governance disciplines and ten outsourcing life cycle phases, each key to the successful analysis, design, development, procurement, negotiation, implementation and ongoing management of multi-million dollar outsourcing contracts.