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From creating your vision for outsourcing, to translating that vision into operational excellence through an effective service delivery contract
From designing a service provider’s outsourced service delivery offering, to developing winning responses to solicitations for services from clients
From resolving relationship conflict, to setting goals, maturing the relationship and continuously improving delivery of services over the contract term
Based on decades of hands-on experience, OLM50 is a structured outsourcing methodology that provides the foundation upon which any outsourcing contract can be built. It delivers a practical framework that threads its way through each of the ten phases of the outsourcing life cycle, from initial contemplation through final implementation of the contract, and ongoing execution and governance. It can be readily applied to any area of Information Technology (ITO) or business processes (BPO) in any business.
OLM50 provides the framework, processes and templates used to guide each step in the successful implementation of long-term outsourcing contracts.
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OLM50 provides a guide to improving proposal content, enabling candidates to present winning proposals, becoming the service provider of choice by clients.
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OLM50 delivers an improved understanding of what is working in the relationship, what is not and what it will take to achieve greater mutual success and satisfaction.
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Provides an introduction to outsourcing, outsourcing terminology and to OLM50
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Elaborates on the five dimensions and fifty disciplines of OLM50 governance
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Elaborates on the 10 phases and over 100 deliverables of the OLM50 lifecycle
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